Estimated Delivery by Free Standard Shipping: Between -
We highly recommend that you take your measurements and refer to our sizing charts
Introducing the Waves Microfleece Cloak: Where Ocean Serenity Meets Cherry Blossom Dreams and Colorful Clouds!
ππΈβοΈ
Dive into a world of unparalleled comfort and style with our Waves Microfleece Cloak. This luxurious masterpiece combines the serenity of ocean waves, the elegance of cherry trees in full bloom, and the whimsical allure of colorful clouds. It's not just a cloak; it's an experience.
ππΈβοΈ
π Luxurious Softness: Crafted with your comfort in mind, the inside of this cloak features an ultra-soft microfiber fleece lining that feels like a warm embrace on a chilly day.
π Vibrant Colors: The outside is adorned with a micro-mink polyester fabric that allows us to bring the design to life with high-definition printing and vibrant, eye-catching colors. It's like wearing a work of art!
π Keep It Handy: We've thought of everything! Two deep side pockets ensure that your belongings stay safe and your hands remain toasty warm.
β¨ Premium Materials: Made to stand the test of time, our cloak boasts a fabric weight of 5.90 oz/ydΒ² (200 g/mΒ²), ensuring it's both durable and cozy.
ποΈ Handcrafted Excellence: Each cloak is printed, cut, and meticulously hand-sewn by our dedicated in-house team, guaranteeing a level of quality that is second to none.
Whether you're lounging at home, braving the elements, or adding a touch of elegance to your ensemble, the Waves Microfleece Cloak is the perfect companion. It's time to wrap yourself in luxury and immerse yourself in a world where waves, cherry blossoms, and colorful clouds come together in perfect harmony.
Make a statement. Embrace comfort. Elevate your style. Order your Waves Microfleece Cloak today and experience the magic for yourself. ππΈβοΈ
β’ Outer fabric: Micro-mink 100% polyester
β’ Lining: Ultra soft microfiber fleece
β’ Two deep side pockets
β’ Fabric weight: 5.90 oz/ydΒ² / 200 g/mΒ²
β’ High definition printing colors
β’ Printed, cut, and hand-sewn by our in-house team
Which isΒ quality-based rather than time-based to reduce Mass Production and Wastage. Because most of our products are handmade for you,Β they requireΒ 7-10 business days before they are shipped. This production time frame allows us to produce your item/s and quality inspect themΒ to ensure that you receive nothing but our best!Β Please note this production time isn't included in the shipping/ delivery time frame of your order and is completely separate.
Colors might be slightly different due to lighting
Cancellations and Modifications
Please choose attentively. Unfortunately, we are unable to accept cancellations or modifications to your order once placed. Once you receive your order confirmation, we almost immediately pay our manufacturers and request production of your handmade items.
Once we have paid our manufacturers to proceed with your order, they donβt allow for cancellations or modifications (except for correcting shipping address errors) and thereforeΒ neither can we. In our effort to reduce waiting times for our valued customers, we process everything almost immediately, so if youΒ makeΒ an error with your order, we kindly you to reach out to us as soon as possible. It could be that we havenβt processed our payment towards our manufacturers and are in time to adjust your order.
Size Exchange Offer
We offer one complimentary size exchange perΒ customer*! Just reach out to us via our contact usΒ pageΒ orΒ viaΒ emailΒ atΒ customerservice@projects817.com.Β within 7 days of your order being marked as delivered and weβll happily arrange the exchange for you.
Once we accept your exchange request, we'll email you with the instructions on how to proceed with returning your item/s.Β Once your item/s have been receivedΒ and confirmed they areΒ in their original condition, we'll place a new order with the requested size. As with a regular order you'll receive, confirmation and tracking info via email.
* Please be aware that this offer is not applicable to sale, discounted, clearance items or purchases using a discount code and only applies to full price purchases.Β Exchanged items are not eligible for further exchanges or refunds.
** Free exchange refers to the cost of the new size andΒ standard shipping of the new pair only.Β You are responsible for all return shipping cost, and they are non-refundable. Any Upgraded shipping cost paid on the original order are beared by you and are non-refundable.Β
To continue offering free delivery of all orders, customers must bear all cost related to their order returns/exchanges except for items received damaged/incorrect orders or other cases where required by law.
Exchanges must be initiated within 7 days of your order being marked as delivered and postmarked withinΒ 14Β days of your order being marked as delivered. Items must be returned in their original box, original condition and wrapped to prevent damage during transit. Exchanged purchasesΒ must be in their original box, original condition, unworn (shoes can be tried on for size).Β and wrapped to prevent damage during transit.Β This offer is valid for one use per customer.Β
SatisfactionΒ GuaranteedΒ or get your money-back!
WeΒ are so certain that you'll love your Projects817 item/s, that we offerΒ Β satisfactionΒ guaranteedΒ or get your money-back*! IfΒ for any reason you aren't pleased with your item/s once you have received them, justΒ contact us via ourΒ contact usΒ pageΒ or via emailΒ atΒ customerservice@projects817.com.Β within 7 days of your order being marked as delivered and let us know that you would like to return them.
Once we approveΒ your return request, we'll email you with instructions on how to proceed with your return.Β OnceΒ we've received your item/s and confirmed they're in their original condition, we willΒ process your refund back to your original form of payment.
* Please note that this offerΒ excludes sale, discounted or clearance items, or purchases using a discount code and only applies to full price purchases.Β Β
To continue offering free delivery of all orders, customers must bear all cost related to their order returns/exchanges except for items received damaged/incorrect orders or other cases where required by law. Any Upgraded shipping cost paid on the original order are beared by you and are non-refundable.Β
Exchanges must be initiated within 7 days of your order being marked as delivered and postmarked withinΒ 14Β days of your order being marked delivered.Β Items must be returned in their original box, original condition and wrapped to prevent damage during transit. Exchanged purchasesΒ must be in their original box, original condition, unworn (shoes can be tried on for size).Β and wrapped to prevent damage during transit.Β This offer is valid for one use perΒ customer.Β
*** Money-back is for the purchase price of the item(s) only. Any Upgraded shipping cost paid on the original order are beared by you and are non-refundable.
Damaged or Defective Items
We pride ourselves on providing great quality products and are confident that you will love yourΒ Projects817 item/s. However, we're realistic, and we understand that sometimes inadvertently mistakes happen. If you receive an item that you believe is damaged and/or defective, please contact us immediatelyΒ via ourΒ contact usΒ pageΒ or via emailΒ atΒ customerservice@projects817.com.Β with photo proof of theΒ damage and/or issue so thatΒ we canΒ provide you with a resolution you'll be happy with.
Once we have confirmedΒ that the item is indeed damaged or defective, weβll happily arrange the shipment of a replacement at no additional cost to you.Β
* This policy only applies strictly to the actually product purchased and received damaged. Damaged packaging, including boxes, is not covered by this policy as boxes are considered packaging andΒ we aren't responsible for package damage caused byΒ couriers during transit.Β
** Items that are damagedΒ by the customer, such as by not following care instructions, won't be accepted for returns.
*** Defective/damaged/flawed item/s bought from the Clearance collection aren't eligible for returns or exchanges.Β These products are sold "as is" , with details of their defective clearly statedΒ in the product listing.Β
Incorrect Sizing / Design Sent
In the unfortunate event thatΒ an error is made and you receive an item that isn't the size or design that you ordered, please contact us viaΒ ourΒ contact usΒ pageΒ or via emailΒ atΒ customerservice@projects817.com.Β and weβll happily arrange an exchange at no additional cost to you.Β
Shipping Delays
Current world issues have had a serious impact on international air shipments and deliveries; therefore, we canβt guarantee shipping timeframes for your order.Β Please understand that shipping delays are beyond of our control, and weβre unable to speed up delayed deliveries and kindly ask for your patience.Β
No refunds will be provided for items that havenβt been received due to delayed shipments, or packages in transit. If, however, investigations reveal that your items were lost in transit, you will be provided with a complimentary replacement.
Fraudulent Chargebacks / Cyber Shoplifting
We sincerely love to make our customers happy, and always do everything we can to ensure they are satisfied with their Projects817 purchases. That said, we are aware of a troubling new trend of fraudulent chargebacks towards innocentΒ businesses from customers who are either dishonest people trying to get items for free, or impatient customers who are blaming sellers for delayed shipping timesΒ that are beyond the sellers' control.Β
Fraudulent chargebacks are extremely harmful to small businesses and negatively affect the hardworking families behind those businesses. It is on the same level as shoplifting, only moreΒ often than not the seller's insurance will not cover these losses so the impact on the business can beΒ devastating.
Although we wish we didn't have to address this problem, due to the rise in inappropriate chargebacks affecting small businesses we needΒ to be clear, delayed shipping is not a valid reason to file a chargeback, and any chargebacks made for this, or any other inappropriate motive will be considered fraudulent and fought with evidence and you will no longer have the possibility to make future purchases with our store. If necessary and appropriate, a police report will be filed against any customer involved in making fraudulent claims.
If you have a genuine issue, please reach out to us before considering filing a chargeback as we have always, and will always, go out of our way to ensure that our customers are satisfied.
Exceptions / Non-Returnable Items
We apologize, however, we canβt accept returns on gift cards, used items, clearance items orΒ exchanged items.
Discount codes
Discount codes must be utilized at the moment you place your order. Unfortunately, we're unable to provide partial refunds in cases where customers have forgotten to use or have discovered a discount code after paying full price.
Refund and Exchange Terms and Conditions
To start the return/exchange process, please contact usΒ viaΒ ourΒ contact usΒ pageΒ Β Β or via email atΒ customerservice@projects817.com.
All refunds or exchanges must be initiated within 7 days of your item/s being marked as delivered.Β Once you have made contact, we willΒ provide you with instructions on how to return your package. Please ensure your item/s shipped back and postmarked within 14 days of your order being marked as delivered. Items sent back to us without our approval/ consentΒ for a return or exchange will not be accepted.
To be eligible for a return/exchange, your item must be in the same condition that you received it, unworn and unused, clean, and free of animal hair, and in its original packaging (where applicable).Β
We reserve the right to annulΒ any exchange or refund offers stated aboveΒ and refuse further service if a customer is abusive in anyway, shape or form or displays other unacceptable behaviors towardsΒ Projects817 staff.Β
We reserve the right to cancel and refund any orders that our system highlights as medium or high fraud risk, or for any other reason.
If you have any questions, comment, or concerns please feel free to contact us atΒ Β customerservice@projects817.com..Β
Β Note: Depending on your bank and payment methods, refunds may take 5-10 business days to process.
Disclaimers:Β
* Return policy updated November 2nd 2022 and is effective immediately for orders placed fromΒ November 2nd 2022. Orders placed prior to this date are subject to the previous policy depending on the date your order was placed.
* Return policy updated June 23rd 2022 and is effective immediately for orders placed from June 23rd 2022. Orders placed prior to this date will follow the old policy.