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FAQs
MY ORDER
Placing your order
Simply choose your style from the drop down menu on the product page then click the “GET MINE NOW” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
Confirmation email with the order details
You will receive a confirmation email with the details of your order right after having placed your order. If you don't see your confirmation email in your inbox, have a look in your spam folder or make sure that you ordered using the correct email address.
CANCEL OR MODIFY ORDER
Cancel or modify order within 12 hours
For any cancellation or modification, you have 1 hour after having placed your order to contact our customer support at customerservice@projects817.com.
After 1 hour it will be too late to make any changes to your order as your order will already be in production.
PROJECTS817
How does PROJECTS817 operate?
PROJECTS817 is an online retailer offering custom designed apparel and products. As we supply print-on-demand and ship our products directly from the source to you, without a middlemen marking-up on our products, you get the highest quality product for a great price!
For more info on PROJECTS817, check out our About Us page!
PRODUCTS
PROJECTS817 products
We offer high-quality products using ethically sourced premium materials.
Choosing the right size
We highly recommend that you utilize the size charts provided on every product page and not order according to habit.
OUR GUARANTEE
Satisfaction guaranteed
All of our products are carefully inspected for quality and we will reprint any flawed apparel, damaged item, poor-quality printing or incorrect item free of charge. Please see our return and refund policy for further details.
PAYMENTS
Accepted payments
We accept Visa, Mastercard, AMEX and Discover card along with Klarna, Afterpay, Zippay and Shoppay.
When will my card be charged?
Right after your order has been successfully placed.
PERSONAL INFORMATION SECURITY
PROJECTS817 adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
SHIPPING & DELIVERY
Delivery time
All our products are custom printed and handmade for you. It takes 7-10 business days to produce your items, depending on the number of orders we receive.
Estimated shipping time is 2-4 weeks
***Because of the COVID-19 pandemic, there might be delays with your order and it could take up to 4-6 weeks for your package to arrive.
Tracking my package
Your tracking number and information will be sent to you via email 7-10 business days after having placed your order.
Order Not Received
If you haven't received your PROJECTS817 items 45 days after having ordered, please contact our customer support at customerservice@projects817.com or use the contact page on our website. We will be more than happy to assist you!
Shipping costs
Standard shipping shipping is free
International custom fees
Import duties, taxes, and charges are not included in the item price or shipping. These charges vary from one country to another and are your responsibility
RETURNS
Returning your package
Please see our return policy here. Your satisfaction is our priority and we'll find a solution to make sure you're happy. Please contact our customer service at customerservice@projects817.com.
Manufacturing issue
All of our products are carefully inspected for quality and we will replace any flawed item.
Please contact our customer support at customerservice@projects817.com and send us a picture of the item with a description of the issue. Each case will be individually handled.
CONTACT US
If none of the above have answered your question, please contact us via email at customerservice@projects817.com or via our contact us page.