Return Policy

Projects817 Returns & Exchanges

We want you to feel good about what you ordered — and just as good when it arrives.

If something isn’t quite right, we’ll help you sort it out.

30-Day Returns & Exchanges

Eligible items can be returned or exchanged within 30 days of delivery.

Every Projects817 piece is made to order, but we still want you to have room to change your mind if the fit or feel isn’t right.

Returns and exchanges are handled directly through your customer account. Just log in, select your order, and follow the return instructions.

To be eligible, items must be:

  • Unworn
  • Unwashed
  • In original condition
  • In original packaging

Items that show signs of wear, washing, alteration, or damage after delivery can’t be accepted.

For standard returns and exchanges, you’re responsible for the cost of shipping the original item back to us.

Final Sale & Clearance

A little heads-up

Items marked Final Sale or included in our Clearance collections are not eligible for return or exchange.

We’ll always make that clear before you purchase, so there are no surprises later.

Everything else follows our standard 30-day return and exchange policy.

Swimwear

For hygiene reasons, swimsuits, bikinis, and swimwear bottoms are considered Final Sale and can’t be returned or exchanged.

Not sure about your size?
Reach out before ordering — we’re happy to help you choose the best fit.

Exchanges

Need a different size? We offer one size exchange per order.

Because every Projects817 piece is made to order, your replacement will go into production after we receive and inspect the original item.

You’ll take care of shipping the original item back to us, and we’ll take care of shipping the replacement back to you.

Once your exchange is approved, our normal production timeline will apply before the replacement ships.

Fit should feel right. We want to help get you there.

Refunds

Once we receive and inspect your return, we’ll let you know when your refund has been approved.

Approved refunds will be sent back to your original payment method within approximately 5–7 business days after inspection.

Your bank or card provider may need a little additional time to post the refund after we issue it.

Original shipping fees are non-refundable.

Damaged, Defective or Incorrect Items

Something arrived damaged, defective, or simply not what you ordered? That’s on us.

Contact us within 7 days of delivery and include photos of the item and packaging when possible.

We’ll review what happened and work with you to make it right. If a return is required, Projects817 will cover the return shipping cost.

If a replacement is needed, we’ll send it at no cost to you.

Still have a question?
We’re here to help.

Reach out at customerservice@projects817.com and we’ll help you figure it out.